The Framework of Our Commitment
- Original & Protected Designs
- Clear Pricing & Secure Payments
- European Regulations
- Clear Shipping & Return Policies
1. Introduction & Acceptance of Terms
Welcome to Med-Artz. These Terms and Conditions (“Terms”) govern your use of the website https://med-artz.com (“the Website”) and the purchase of our products. By accessing the Website or placing an order, you agree to be bound by these Terms and our Privacy Policy. Please read them with the same attention to detail we apply to our craft.
2. Definitions
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“The Company,” “We,” “Us” refers to Med-Artz, the legal entity operating this e-commerce platform.
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“The User,” “You” refers to any individual who accesses the Website or purchases a product.
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“Product” refers to any item available for sale on the Website.
3. Products and Orders
Product Information: We strive for absolute precision in the depiction and description of our products. However, please note that slight variations in color may occur due to screen settings.
Pricing: All prices are displayed in Euros (€) and are inclusive of the applicable Value Added Tax (VAT) in Spain. Prices do not include shipping costs, which will be calculated at checkout.
Order Process & Contract Formation: By completing the checkout process, you are making an offer to purchase the products in your cart. A binding contract of sale is formed only when we send you an official Order Confirmation email, not upon the initial automated order receipt. We reserve the right to refuse or cancel any order at our discretion, for reasons including but not limited to stock limitations or pricing errors. You will be notified immediately if any such cancellation occurs. This does not affect your statutory right of withdrawal.
4. Payment & Security
We accept payments via major credit cards and other secure methods as indicated at checkout.
All transactions are processed through secure, encrypted, third-party payment gateways (e.g., Stripe). Med-Artz does not store your full credit card information on our servers, ensuring the highest level of security for your financial data.
5. Shipping & Delivery
We are committed to delivering your professional symbols with the care they deserve. All shipping options, estimated delivery times, and associated costs are detailed in our dedicated Shipping Policy page. All shipments are tracked to ensure your peace of mind.
6. Returns & Refunds
We stand behind the quality of our work. Our returns policy is designed with the demanding schedules of healthcare professionals in mind, offering a 30-day “no-rush” return window. For complete details on the process, conditions, and exceptions, please refer to our Shipping Policy page.
7. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and product designs, is the exclusive intellectual property of Med-Artz and is protected by Spanish and international copyright laws.
The unauthorized reproduction, distribution, or use of any of our original designs or proprietary content is strictly prohibited and will be pursued to the fullest extent of the law.
8. Limitation of Liability
Med-Artz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any and all claims related to a product purchase shall not exceed the total amount paid by you for that product. This limitation does not affect your statutory rights, including the legal guarantee of conformity for defective products as established by Spanish law (currently a 2-year period from delivery).
9. Governing Law & Jurisdiction
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Spain. By using this Website, you agree to submit to the exclusive jurisdiction of the courts of Salamanca, Spain to resolve any legal matter.
In accordance with EU Regulation No 524/2013, we inform you that for any consumer dispute, you can access the European Union’s online dispute resolution (ODR) platform via the following link: https://ec.europa.eu/consumers/odr
10. Contact Information
For any questions specifically regarding these Terms and Conditions, please contact us at our official channels:
Email: contact@med-artz.com
Phone: +34 616 684 750
Last Updated: October 15, 2025
