📄 Return and Refund Policy
Last updated: 23/07/2025
🛍️ Right of Withdrawal
In accordance with EU regulations, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without the need for justification.
To exercise this right, please contact us via email at contact@med-artz.com, stating your order number and the item(s) you wish to return.
✅ Return Conditions
To be eligible for a return, items must meet the following criteria:
- Be unused, in perfect condition, and returned in their original packaging (box, bag, protective material).
- Include a valid proof of purchase or order number.
❌ Exceptions to Returns
For hygiene, safety, and personalization reasons, returns are not accepted for:
- Used or altered products
- Custom-made or personalized items
- Gift cards or downloadable digital products (if applicable)
💸 Refunds
Once your return is received and inspected:
- You will receive an email confirming the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method, within 7 business days.
Note: Original shipping costs are non-refundable, unless the return is due to an error by MedArtz or a defective product.
🔁 Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same product, please contact us at contact@med-artz.com
🎁 Gifts
If the item was marked as a gift and sent directly to you, you will receive a digital store credit equal to the value of the returned item.
If it was not marked as a gift, the refund will be issued to the original purchaser.
📦 Return Shipping
- Return shipping costs are the responsibility of the customer, unless the product is defective or the order was incorrect.
- We strongly recommend using tracked or certified shipping.
Return Address:
📍 Calle Norberto Cuesta Dutari Nº29-A, Salamanca, Spain. CP: 37007
📬 Need Help?
If you have any questions about returns or refunds, feel free to contact us:
📧 contact@med-artz.com
We will respond within 48-72 business hours.
At MedArtz, we take pride in delivering exceptional customer service to match the care we put into every piece we create.