FAQs
How can we help you?
Product & Materials
Q: What makes MedArtz pieces exceptional?
A: Every MedArtz piece is born at the intersection of medical science and fine art. Each design originates from anatomical sketches and is meticulously refined to preserve both accuracy and elegance.
We intentionally select materials and finishes based on the technical and aesthetic needs of each piece — ensuring exceptional detail, durability, and a premium feel.
Q: What materials are used?
A: For pieces that require intricate shapes and high precision, we use a zinc alloy carefully chosen for its ability to capture fine anatomical details with outstanding fidelity. Each item is then finished with a polished nickel plating, offering a refined luster and long-lasting protection against wear — a finish designed to preserve its brilliance over time.
For designs requiring greater strength and structure, we use premium stainless steel as the foundation. The surface is sealed with a high-gloss epoxy resin, adding a smooth, tactile luxury finish while safeguarding the artwork.
The imagery is produced using a High-Precision HQ 3D Ultra-Violet Method — a state-of-the-art process that ensures crisp definition, vibrant color, and exceptional durability. This technology allows for subtle gradients and fine edges, maintaining clarity and color integrity even with frequent wear.
Q: Who designs your products?
A: The conceptual design of every piece is led by our founder, Dr. Vicente Henríquez, a cardiologist with a passion for art. This ensures that every item is grounded in authentic medical knowledge and professional experience. Our small team of artisans then translates these concepts into the final product, maintaining an obsessive focus on detail. You can learn more about our story on our About Us page.
Q: How should I care for my MedArtz piece?
A: To maintain the brilliant finish of your nickel-plated or stainless steel piece, we recommend avoiding direct contact with harsh chemicals such as perfumes, lotions, or cleaning agents. Clean your item gently with a soft, dry cloth. When not in use, storing it in its original packaging is the best way to prevent scratches and preserve its sophisticated finish.
Orders & Shipping
Q: What are the available shipping options and delivery times?
A: We are committed to delivering your professional symbols with the care they deserve. We offer the following shipping options, which can be selected at checkout:
Standard Tracked Shipping: Delivery is typically within 3-7 business days for domestic orders (Spain).
International Tracked Shipping: Delivery is typically within 7-15 business days, depending on your location and local customs processing.
Please note that these are reliable estimates, but delivery times can vary. You will be able to track your order’s journey at every step.
Q: Do you ship internationally?
A: Yes, we are proud to serve the global community of healthcare professionals. International shipping rates are calculated based on your location and will be displayed at checkout.
As per international trade regulations, please be aware that the recipient is responsible for any customs duties or import taxes that may be applied by your country’s authorities.
Q: How can I track my order?
A: As soon as your order is dispatched from our facility, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to the carrier’s tracking portal, allowing you to monitor your delivery’s progress in real-time.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact us immediately at contact@med-artz.com with your order number and the correct address. We will do our best to accommodate your request, but please note that we cannot make changes once an order has been dispatched. We process orders quickly to ensure prompt delivery.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with the symbol you’ve chosen. In line with EU regulations, we offer a 14-day return window from the date you receive your order.
To be eligible for a return, the item must be unused, in perfect condition, and in its original packaging. For hygiene and safety reasons, personalized or used items cannot be returned. For full details, we invite you to review our complete Return and Refund Policy.
Q: How do I start a return or exchange?
A: Initiating a return is a straightforward process. Simply send an email to our support team at contact@med-artz.com including your order number and the item(s) you wish to return. We will then provide you with detailed instructions.
Please note, we only process exchanges for items that are defective or damaged upon arrival. If this is the case, please contact us immediately so we can make it right.
Q: Who covers the cost of return shipping?
A: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or an error on our part.
We highly recommend using a tracked shipping service for your return. MedArtz cannot be held responsible for items that are lost or damaged during transit back to our facility.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your returned item, we will send you an email to confirm its approval. If approved, your refund will be processed to your original payment method within 7 business days.
Brand & Philosophy
Q: What is the story behind MedArtz?
A: MedArtz was born from a simple, personal experience. Our founder, a cardiologist, received a pin to mark his specialty and was profoundly disappointed by its generic design and poor quality. He believed the symbols of our profession should be as exceptional as our commitment to healing.
MedArtz is his answer: a brand dedicated to creating meticulously designed, anatomically accurate pieces that professionals can wear with the pride their journey deserves. You can explore our full story on our About Us page.
Q: Is anatomical accuracy a priority in your designs?
A: It is our foundational principle. Grounded in a physician’s understanding, anatomical accuracy is non-negotiable. While artistic interpretation is an essential part of our process, the scientific integrity and precision of each design are paramount. We believe this rigor is what transforms an accessory into a true professional symbol.
Q: How does MedArtz connect with the healthcare community?
A: MedArtz is more than a brand; we are part of the community we serve. We actively feature the stories and achievements of healthcare professionals on our platforms and are always exploring collaborations with medical institutions and organizations. Our goal is not just to sell products, but to celebrate and elevate the noble work of healers around the world.
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