Our Commitment to Your Satisfaction
- 30-Day 'No-Rush' Return Window
- Simple Email Process
- Fast Refunds to Original Payment
- Dedicated Support Team
Our 30-Day 'No-Rush' Return Window
We understand the demanding schedules of healthcare professionals because we share them. That’s why we go beyond the legal minimum to offer you a 30-day return window from the moment you receive your order.
Take your time to decide if the piece resonates with you. If you wish to make a return, simply initiate the process by sending an email to our team at contact@med-artz.com, including your order number.
Conditions for a Smooth Return
To ensure your return is processed swiftly and without issue, we ask that the item meets the following simple criteria:
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The item must be unused, in perfect condition, and returned in its complete original packaging.
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Please include your order number or a valid proof of purchase with the return.
This helps our team verify your order and process your refund quickly and efficiently.
Exceptions to Returns
For important hygiene, safety, and personalization reasons, we are unable to accept returns for:
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Used or altered products.
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Custom-made or personalized items.
The Refund Process
Once your return arrives at our facility and is inspected by our team, we will send you an email to confirm its approval.
If approved, your refund will be processed to your original payment method within 7 business days.
Please note: Original shipping costs are non-refundable, unless the return is due to an error on our part or a defective product.
Damaged or Defective Items
We uphold the highest standards of quality, consistent with the precision of the medical profession. If you happen to receive an item that is defective or damaged, please contact us immediately at contact@med-artz.com with your order number and a photo of the issue. We will make it right.
Information Regarding Gifts
If your item was marked as a gift and sent directly to you, your return will be processed as a digital store credit for the value of the item, allowing you to choose another piece from our collection.
If the order was not marked as a gift, the refund will be issued directly to the original purchaser’s payment method.
Return Shipping Details
To ensure a smooth process, we ask that you handle the return shipping. We highly recommend using a tracked or certified shipping service for your peace of mind, as MedArtz cannot be held responsible for items lost in transit back to our facility.
Please send returns to our address: Calle Norberto Cuesta Dutari Nº29-A, Salamanca, Spain. CP: 37007
Need Further Assistance?
Your confidence in us is paramount. If you have any questions about returns or any other aspect of your experience, please do not hesitate to contact our dedicated support team.
Email: contact@med-artz.com We will respond within 48-72 business hours.
At MedArtz, we take pride in delivering a level of service that matches the care and precision we put into every piece we create.
Still have questions?
Last updated: 14/10/2025
